Support & FAQ

myFiPay turns your WiFi into a self-collecting business. Customers who join your WiFi see a payment page with your business name and prices. They pay with MTN Mobile Money or Airtel Money and get online automatically — you never handle cash or hand out passwords.

Three things: a MikroTik router (any model that supports Hotspot, like the popular hAP series), an internet connection to share, and a mobile money account to receive your earnings. No computer or technical skills needed — the dashboard walks you through setup.

Create your account at myfipay.com/signup. Every new operator is briefly reviewed before activation — this protects the platform and keeps payments trustworthy for everyone. You'll be able to sign in as soon as your account is approved. If it's taking long, message us on WhatsApp with the email you registered with.

In your dashboard, open Routers → Add router and enter your router's public IP address. myFiPay generates a setup script — copy it, paste it into your MikroTik terminal, upload the login file it gives you, and press Test connection. The dashboard tells you the moment your router is talking to us.

There is no subscription and no setup fee. We take a small commission on each mobile-money payment we collect for you — starting at 8% and dropping as your revenue grows (see pricing). Cash sales and voucher sales you collect yourself carry no fee at all. Your dashboard's Statement page shows exactly what you earned and what was charged, month by month.

They connect to your WiFi, and your payment page opens automatically. They choose a plan, enter their phone number, and approve the mobile-money prompt on their phone. The WiFi unlocks within seconds of payment — no involvement from you.

Open Payouts in your dashboard, enter the amount (minimum UGX 5,000) and your registered mobile-money number, and submit. Requests are reviewed and paid to your MTN or Airtel account. Your available balance is always shown — it's your mobile-money sales minus the platform fee and anything already withdrawn.

First ask them to reopen their browser — the login page usually completes automatically. If not: check the Sessions page in your dashboard; if the payment shows there, use Grant to activate them manually with their phone number. If the payment isn't showing at all, send us the customer's phone number and the time of payment on WhatsApp and we'll trace it.

Yes. Generate voucher batches in the dashboard and print them (A4 or thermal receipt) — customers redeem the code on your portal. You can also grant a session directly from the dashboard when someone pays you cash. Neither carries a platform fee.

Yes — one account can run many locations, each with its own name, branding, prices, and router. Add locations from the dashboard as you grow.

When your router comes back online, it reconnects to myFiPay automatically — no reconfiguration needed. Customers with unused time can log in again with their phone number. If your router shows offline in the dashboard for more than a few minutes after power returns, message us.

Agents sign up operators using a personal invite code and earn 3% of every mobile-money payment those operators collect — for as long as they stay on the platform. The commission is paid by myFiPay, never deducted from the operator. Register as an agent to get your code.