Last updated: 29 July 2026
myFiPay ("we", "us") operates a WiFi hotspot billing platform at myfipay.com that lets hotspot operators sell internet access to their customers and collect payment by mobile money, voucher, or cash. We are based in Soroti, Uganda. These terms are a binding agreement between you and myFiPay when you create an account or buy WiFi access through a myFiPay-powered portal.
Operator and agent accounts require accurate registration details and approval (KYC review) before activation. You are responsible for keeping your password secret and for everything done under your account. You must be at least 18 and legally able to run the business you register. We may suspend or close accounts that provide false information, abuse the platform, or break Ugandan law, including Uganda Communications Commission requirements applicable to your internet resale business — holding any licence your hotspot business needs is your responsibility, not ours.
Our fee is 8% of mobile-money sales collected through the platform. Cash sales and voucher sales you collect directly carry no platform fee. Agent referral commissions (3%) are paid by the platform and never deducted from operator earnings. The current fee schedule is always visible in your dashboard's Statement view; we will give at least 30 days' notice before changing it. Payouts go to your registered mobile-money number after review, subject to a minimum of UGX 5,000. Mobile-money network charges on disbursement are borne as shown at the time of payout. You are responsible for your own taxes.
If you buy WiFi access on an operator's portal, your contract for internet service is with that operator — myFiPay processes the payment and grants your session. Sessions run for the time or data in the plan you bought and are not transferable between devices. Refunds for network problems are at the operator's discretion; payment failures where money was deducted but no session was granted are corrected by us — contact support with your transaction reference.
You may not use myFiPay to break the law, resell access outside your own hotspot without our agreement, interfere with the platform or other tenants, probe or overload our systems, or misrepresent the service. Operators must not advertise speeds or terms their network does not deliver.
We aim for high availability but the service is provided "as is" — hotspot revenue depends on your own internet uplink, power, and router, which are outside our control. Scheduled maintenance will be announced where practical. Our total liability for any claim is limited to the platform fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect losses such as lost profits.
You can close your account any time from Settings or by contacting support; earned balances above the payout minimum are paid out on closure. We may terminate for breach of these terms with notice, or immediately for fraud or unlawful use. Sections on fees owed, liability, and data survive termination.
We may update these terms; material changes will be announced in the dashboard at least 14 days in advance. Continued use after the effective date is acceptance. Questions: WhatsApp support or the support page. These terms are governed by the laws of Uganda.